Policy of exchange and return: Please be aware that body parts and lighting are not eligible for exchange or return, so confirmation must be made before completing the order. Please adhere to writing the (chassis) number of the body in writing before sending the order. If the chassis number is not written, the store is not responsible for non-matching parts. All products displayed in the store are available either from our direct stock or are provided upon request from our partner suppliers. Delivery times may vary depending on product availability from the supplier, and the customer will be informed of any delay. Business days for the store (for shipping from day to 14 days) excluding official holidays. In case of a wrong order, the customer has the right to return, and the shipping cost is borne by the customer, not the store. If the store prepares incorrectly, the customer has the right to return, and the store bears the shipping cost. Tareem and modification parts cannot be returned or exchanged. 1. The consumer has the right to replace or return the product provided by the store within 7 days from the date of receiving the product, and cannot replace or return the product after seven days have passed. 2. No return request will be accepted after the allowed period and will be rejected. 3. The item must be in the same condition as received and unopened and unused. 4. Products are carefully packaged to prevent damage during shipping. 5. Items ordered based on the customer's wish from internal or international warehouses are not accepted for return under any circumstances. 6. Cancellation request must be submitted before issuing the shipping bill; otherwise, the shipping bill amount will be charged to the customer. 7. Shipping fees are non-refundable. In case of returning the requested item, the refunded amount is only the value of the item minus any processing fees for Tabby or Tamara, if applicable. 8. Refunds will be processed electronically via the same payment method after verifying the product's eligibility for return. 9. Refunds are processed after receiving the product and confirming its suitability for return. 10. In case of requesting spare parts and verifying the entered chassis number, the customer bears responsibility for incompatibility with their vehicle, and the parts are non-returnable and non-exchangeable. 11. The order number must be presented to verify the customer's order from the store. 12. Original oils and parts from the agency are non-returnable and non-exchangeable. 13. Electrical and electronic parts and cooling parts are non-returnable and non-exchangeable under any circumstances after ordering. Warranty policy: 1. The warranty does not include electrical parts and original parts. 2. The warranty does not include body parts and lighting after verifying the part. 3. The warranty does not include any parts that do not have a warranty period written on the product data. 4. The warranty does not cover parts with any modification or reduction in parts in their original condition. 5. The warranty does not cover damages caused by improper use or poor installation. 6. If the part is improperly installed or the vehicle has been in an accident, the warranty is considered invalid. 7. The warranty is activated upon the customer receiving the order on the date of delivery recorded with the shipping companies, keeping the warranty invoice sent with the order. If the invoice is not shown, the warranty is considered canceled. The steering rack worm warranty is 6 months. 8. If the customer wishes to replace or return the part still under warranty, the round-trip shipping costs are borne by the customer. Tabby/Tamara/Cash/Transfer return policy: If the order is completed via Tabby, Tamara, Cash, or Transfer and then canceled, an amount will be deducted from the total order — processing fees for Tabby, Tamara, Cash, or Transfer. If the product is unavailable after the order in our warehouses, out of stock, or incorrectly priced on the website, the store has the right to cancel the order at any time. Non-receipt of the order: If the customer wishes not to receive the order themselves, or does not respond to delivery agents, or shows any deficiency in receiving the order, the return policy does not apply, and the item will be returned to our store. Upon receiving and verifying the items' safety, only the amount of the items will be refunded minus any applicable fees (shipping bill and transfer fees if any). The product will be kept for a maximum of thirty days in our warehouses, and if not received within this period, the store has the right to dispose of it. If the customer claims the item within the allowed period, they bear all costs including shipping. The store is not responsible for any order after delivery to the shipping company. The store is not responsible if the customer records an incorrect address, and the customer bears all shipping costs. The store is not responsible for damages to products caused by shipping companies. The store is obliged to deliver the customer's order only to the shipping company's branch in their city, and has the right to change the shipping company as needed. If there are two orders for one customer, the store has the right to ship both in one shipment without prior approval from the customer. The store may change its policies at any time, and the customer's purchase confirms acceptance of these terms. If shipping is free but the city is not supported in free shipping, the customer bears the shipping costs and cannot claim shipping fees. Supported cities for free shipping can be viewed through the shipping and payment policy. The conditions were updated on 20/05/2026.
